Communication

Nonviolent communication (NVC) is a process of communication developed by Marshall B. Rosenberg.

Rosenberg believes our true nature is to be compassionate. He believes communication through language and words impacts our ability to stay compassionate. NVC is a way of communication that allows our compassion to flourish bringing us in a state of compassion.

The NVC model has four components:

1. Observation: observe what others are saying (or doing) without judging (whether you like it or not) or evaluating
2. Feelings: recognize your feelings during that observation; How do I feel? Do I feel hurt, scared, joyful, amused, irritated, angry?
3. Needs: say the needs that create your feelings
4. Requests: express what you want that will enrich your life

The four components should be expressed really clearly with honesty.

When somebody is communicating with us, you have to sense what he observes, feels and needs, and understand the request that will enrich his life. When the NVC goes both ways, it will establish a flow of communication where compassion will arise. The four components should be received with respect and empathy.

Although NVC can be experienced without saying a single word. This is not about language and words but about the consciousness of the four components.

Life-alienating communication are forms of communication that block compassion.

• Moralistic judgment points wrongness out from people that don't have our values. This includes blame, insults, put-downs, labels, comparisons, etc. This traps us in the world of judgment: we judge others and preoccupy ourselves with what are good and bad, normal or abnormal, etc. In that mode, we communicate with what is wrong with others or ourselves instead of what are their or our needs. This increases defensiveness and resistance among those who, we think, are wrong. And some people who act in harmony with our values out of fear, guilt or shame, may comply with our judgment because they agree with our judgment on their wrongness.
• Making comparisons
• Denial of responsibility obscures our awareness that we are responsible for our feelings, thoughts and actions.
• Communicating our desires in the form of demands (instead of requests)

Life-alienating communication are alienated expressions of our needs.

Expressing Feelings

Expressing our vulnerability can help resolve conflict. Feelings are often confused with thoughts. For instance, when we say "I feel I did not get a good deal", feel can be replaced with think. When feel is followed by words like that, like, as, pronouns like I, it, you, she, they, or names, it generally expresses a thought. Also, a distinction should be made between what we feel and what we think we are.

Example of feeling: "I am sad that you are leaving", "I feel scared when you say that".

Example of thoughts that are confused with feelings: "I feel you don't love me", "I'm worthless".

What others say may be the stimulus never the cause of the feelings. Feelings depends on how we choose to receive what others say and do. We are responsible for our own feelings.

When we receive a negative message, there are four options:

• accept other person judgment and blame ourselves, it costs to our self-esteem, can lead to make us feel: guilt, shame, or depression

• blame others: this can lead to make us feel anger
• sense our own feelings and needs
• sense others' feelings and needs

Taking full responsibility for our own Feelings

Feeling comes from a fulfilled or unfulfilled need, expectation, or desire. It never comes from another person's action.

Patterns that mask accountability:

• use of impersonal pronouns: it or that
• "I feel something because someone did something."
• statements that only refer to actions of others

To connect feelings with our needs, use the following pattern: "I feel <feeling> because I need <need>".

Give from the heart, do not give being motivated by guilt

Taking responsibility for someone else feeling is not giving from the heart. This can be seen as positive caring but it is not, it is being motivated by guilt. For instance, when we do something in order to make someone else feels happy. We are not acting from the heart but are acting to avoid guilt. Giving something to avoid guilt is not giving from the heart.

References

Nonviolent communication by Marshall B. Rosenberg